How do I upload/scan an invoice?
Uploading of your invoices can be done via the App or the Website.
If using the app, simply log in, click on the “Scan Invoice” button.
Confirm the Reseller/Branch you have purchased from.
Hold your phone above the invoice and hit the “circle” capture button.
The App allows you to scan using the camera or upload the invoice by selecting the correct file in your Files.
Please ensure that your phone’s camera and microphone access are enabled for our app. Without these permissions, the scanning feature may not work correctly. You can check and adjust this in your phone’s settings.
If uploading via the website, simply log in to your Havit Rewards account at havitrewards.com.au and click on the “Upload Invoice” from the main menu.
Confirm the Reseller/Branch you have purchased from.
Click on ‘Choose File’ and select your invoice from your files.
Simply click on ‘Upload Invoice’.
What file formats are accepted for upload?
The App and Website accept PDF, JPEG, PNG.
How can I ensure I have scanned an invoice clearly?
To ensure your invoice is processed smoothly, please follow these tips.
Scanning Tips for Clear Invoices
1. Keep the document flat.
2. Ensure there is good lighting.
3. Scan the entire invoice, avoid cut-off edges.
4. Check clarity before submitting.
My invoice has been declined, what do I do?
Should you receive the below error codes/reasons, please proceed with the steps outlined:
| Error Codes | Current Message | Actions |
|---|---|---|
| Error: No files selected! | Sorry, no file has been selected. Please try again. | No file has been found, please select an invoice to upload. |
| Upload Error: Something went wrong! | Sorry, please upload the invoice again. | Please check the format and quality of the scanned invoice and upload again. |
| Invoice Scan Error: Something went wrong! | The invoice was not clear enough. Please upload or scan a better version. | Please check the format and quality of the uploaded invoice and upload again. |
| Error: Business name on the invoice does not match your profile. | Sorry, please check the Business Name on the invoice. | The business name on the invoice does not match your registered business name on your profile. |
| This invoice has already been uploaded. | Sorry, the invoice has already been uploaded. | This is a duplicate invoice. Points have already been claimed on this invoice. |
| Attachment Error: Something went wrong! | Sorry, no file has been selected. Please try again. | Please check the format and quality of the scanned invoice and upload again. |
| Invoice Uploaded Successfully! | Invoice XXXX has been uploaded successfully. We have added 000 points to your account. | Congratulations! Your invoice has been uploaded successfully and points will be added to your account. |
I am still having some difficulty with uploading my invoice, what do I do?
Here are some elements you can check before contacting us:
• Check the quality of the scanned invoice.
• Check the format of the uploaded invoice. (ie. JPG, PDF, PNG)
• Check your Reseller/Branch is participating in the promotion. (Click here [insert link to Participating Resellers/Branches PDF file] to see list of Participating Reseller/Branches)
• Ensure that you have purchased Havit Program Approved Products.
• Ensure that your phone’s camera and microphone access are enabled for our app.
Where can I track my previously scanned and uploaded invoices?
All invoices can be found under the Invoices tab in the Burger Menu of the App, or in the Invoices tab of your Profile on the Website.