Terms and Conditions

HAVIT REWARDS PROGRAM RULES

GENERAL

  1. This document contains the Program Rules (defined below) of the Havit Rewards (The Program).  By holding an active membership to The Program, all Participants agree to be bound by these Program Rules, as well as any other terms, conditions, policies, notices or disclaimers including information published on the Havit Rewards website: havitrewards.com.au (Website), as amended from time to time (collectively, the Program Rules).
  2. The Program is a digital based customer engagement program provided by Havit Lighting and where applicable, an approved agent authorised to carry out all or part of The Program on behalf of Havit Lighting (collectively Havit).  The Program is exclusively reserved for Havit customers who meet the qualification criteria outlined in clause 1.4 and are approved for membership in The Program (Membership) by a participating approved Havit Reseller (Reseller).  The Program applies only to purchases of products from Havit Lighting and Havit Commercial and does not include any purchases from Havit Clearance.
  3. A list of Resellers can be viewed on the Website, and it may change from time to time. Resellers may include Havit Lighting.
  4. To qualify for Membership to The Program applicants must satisfy the following criteria:
    • Have a valid email address, a current Australian Business Number (ABN), a valid Australian Electrician License Number and a current Australian street address; and
    • Agree, upon application for Membership, to receive regular email communications from Havit including marketing communications in relation to The Program and Havit products and other related services (including those available for purchase through Resellers), offers and other information that may be of interest, with the ability to unsubscribe from marketing communications, if desired pursuant to clause 8.4 below;
    • Agree to the Program Rules (including any information published on the Website), which may vary from time to time; and
    • Not be a Havit Reseller or distributor; and
    • Participants must consistently meet any commercial, cash or credit terms for any relevant Reseller account.An individual who satisfies the above criteria and has their application for Membership approved is subsequently referred to as a Participant.
  5. The Program is designed to promote Havit products and other related products and services that are available for purchase through Resellers (Program Approved Products). The Program Approved Products list is published on the Website, as amended from time to time.
  6. Each Participant can only have one Membership.
  7. The Program was first introduced by Havit on and with effect from the 1st of November, 2024 and will continue until Havit notifies Participants of the closure of The Program.
  8. To the extent permitted by law, these Program Rules and any aspect of The Program may be changed or varied at Havit’s absolute discretion at any time without notice for the purpose of protecting its legitimate business interests or as otherwise permitted by law. Havit will make best efforts to notify Participants of any changes to the Program Rules. Continuing to keep an active Membership of The Program after any amendment to the Program Rules will constitute a Participant’s agreement to be bound by these Program Rules, as amended.
  9. Further to Havit’s rights under clause 1.9, to the extent permitted by law, Havit may, at its absolute discretion, extend, vary, suspend or terminate The Program at any time, including by changing the allocation/calculation of dollars spent to Points earned per dollar spent, at any time.
  10. To the extent permitted by law, each Reseller reserves the right at any time and for any reason, for the purpose of protecting its legitimate business interests or as otherwise permitted by law, to suspend the provision of Points or cease to be a Reseller in The Program.
  11. Any notice under these Program Rules will be deemed to have been given by Havit if emailed, posted or SMS’d to the address or telephone number provided by a Participant or if published on the Website. Participants are responsible for ensuring their contact details are kept accurate and up to date.
  12. The Program, or part thereof, does not apply where it, or Havit’s conduct of The Program, would be prohibited or hindered by a relevant law, governmental direction or court order.
  13. Any information in connection with The Program has been prepared by Havit based on information available to it and Havit has taken, and will take, all reasonable care to ensure that information in connection with The Program is accurate, but, to the maximum extent permitted by law, does not accept liability relating to any errors or omissions.
  14. Information provided by Participants to participate in The Program remains the property of Havit.
  15. Nothing in these Program Rules, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (Non-Excludable Guarantees). All warranties, representations and implied terms including the Non-Excludable Guarantees), are expressly excluded to the maximum extent permitted by law.
  16. Except for any liability that cannot by law be excluded, including as may arise under the Non-Excludable Guarantees, to the maximum extent permitted by law, Havit (including its affiliates, partners, suppliers, licensors and licensees) is not responsible for and excludes all liability in contract, tort (including negligence) or otherwise, for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any problems or technical malfunction (whether or not under Havit’s control) of any telephone network or lines, computer online systems, servers, or Resellers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to Participants’ or any other person’s computer related to or resulting from participation in or downloading any materials in The Program; (b) any theft, unauthorised access or third party interference; (c) a Participant’s Membership or any other services provided by Havit as part of The Program; (d) any message or information that is late, lost, altered, damaged or misdirected due to any reason beyond the reasonable control of Havit; (e) a Participant’s redemption or use of a reward; or (f) any tax liability of a Participant arising from The Program.
  17. At the option of Havit, Havit’s liability for breach of implied conditions or warranties is limited, to the extent permitted by law to, if the breach relates to goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of having the goods repaired and, if the breach relates to services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied again.
  18. Havit can exercise its rights under these Program Rules at any time within the limits of the law. If Havit delays in exercising its rights, it does not mean Havit gives up those rights.
  19. Havit can transfer or assign its rights and obligations under The Program at any time to any person without notice to the Participants for the purpose of protecting its legitimate business interests.

PARTICIPATION

  1. Participation is open to Australian residents aged 18 years or over.
  2. The directors, management and employees (and their immediate families) of Havit, its related entities, printers, suppliers, Resellers and agencies whom are directly associated with the conduct of the Program are ineligible to participate in The Program. Immediate family means any of the following: spouse, ex-spouse, de facto spouse, child or step-child (whether natural or by adoption), parent, step parent, grandparent, step- grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
  3. Participants must register to become a Participant by either: (i) installing and opening the Havit Rewards app on a compatible device; or (ii) visiting the Website, and then following the prompts to the account registration page, inputting all mandatory requested details into the online registration form and submitting the fully completed registration form.
  4. Participants must provide a valid, unique, email address to participate in The Program and other information as required by Havit from time to time.
  5. Application for Membership will be reviewed and approved by Havit, who may, at their absolute discretion, for the purpose of protecting its legitimate business interests, decline an Application for Membership if they deem a participant does not meet the qualification criteria outlined in clause 1.4.
  6. In order to earn Points towards rewards available through The Program, the Participant is required to purchase Program Approved Products from a participating Reseller and then upload or scan an invoice of invoice for that purchase via the Website or Havit Rewards app, as set out further in section 3 below.
  7. Havit reserves the right at any time to suspend or disqualify any Participant from further participation in The Program if, in its judgement, that Participant has in any way fraudulently attempted to claim purchases or has otherwise violated the Program Rules herein. Suspension and disqualification may result in a Participant’s accumulated Points earnings being cancelled.

REWARD POINTS

  1. Points in The Program are accumulated for valid purchases by the Participant of Program Approved Products. A Participant will accrue Points at the rate of 1 point for every $1 (ex GST) (rounded down to the nearest whole dollar) for a valid purchase excluding delivery and other service charges and adjusted for any refunds or credits.
  2. To claim Havit Rewards points, Participants must complete the following steps:
    • Open the Havit Rewards app or log onto their Membership account via the Website; and
    • Scan or upload a copy of their invoice of Program Approved Products.
  3. Additional opportunities to earn Points for a range of purchase and non-purchase activities may be made available to Participants from time to time, as communicated by Havit from time to time.
  4. Points cannot be transferred from one Participant to another and aggregation of Points by two or more individual Participants is prohibited.
  5. Points are not redeemable for cash and only accumulate in the name of the Participant who registered and are not transferable.
  6. Havit Rewards points do not expire while the account is in an active status. If the account is closed or terminated, the points will expire on the account.
  7. Any credits or refunds to a Participant’s account with a Reseller will be added to, or deducted from (as applicable), the total purchases data before the calculation of Points.
  8. In circumstances where, following credits or refunds referred to in clause 3.7 above, a Participant acts in bad faith by redeeming significant rewards before the calculation of Points is updated, leaving a significant negative Points balance, Havit reserves its rights to invoice the Participant for the reasonable costs incurred by Havit in respect of such rewards.
  9. A Participant’s Points total may be deemed invalid and membership rights revoked if the Participant fails to abide by the commercial, cash or credit terms of any relevant account they may have with a Reseller, or these Program Rules.

REWARD CLAIMS

    1. Valid Points can be redeemed for rewards at any time during The Program’s operation, subject to Havit maintaining a discretion to cease redemptions in circumstances as permitted under these Program Rules.
    2. To claim a reward, the Participant must: (1) have accumulated at least the number of Points specified by Havit for the reward chosen at the relevant time; and (2) follow the procedure set out on the Website with respect to the redemption of Points at the relevant time.
    3. The level of Points required for a reward may change from time to time, and will be specified at the time of reward redemption.
    4. Unless the reward is unavailable, rewards will be dispatched to the delivery address provided by the eligible Participant within 7-10 business days of receipt of a valid reward claim. Should the nature of the reward preclude delivery to the address provided, the Participant will be contacted to arrange for an alternate delivery option.
    5. Most rewards in The Program cannot be delivered to a post office box and a valid street address and email address must be provided by the Participant. It is the Participant’s responsibility to ensure that any addresses provided for the purposes of Program are correct, and Havit will not be liable for rewards delivered to an incorrect street or email address provided by the Participant.
    6. All rewards are subject to availability and to each supplier’s standard terms and conditions.
    7. Havit may, in its absolute discretion, refuse to accept or cancel a reward claim for the purpose of protecting its legitimate business interests or as otherwise permitted by law including, without limitation, where a reward is unavailable or where there is an error in the Points redemption value or description of the reward. To the extent permitted by law, any typographical, clerical or other error or omission in relation to rewards and reward claims is subject to correction without any liability on the part of Havit. To the extent permitted by law, Havit may, without notice, withdraw or substitute any reward for another reward of comparable description, value, specification and/or nature. If a Participant has redeemed any Points for a reward and that reward claim is refused or cancelled, Havit will either (at the Participant’s option), re-credit the Points used to redeem the reward, or where possible, provide an alternative reward of similar value and/or specification.
    8. Apart from the manufacturer’s standard warranty terms and certain statutory warranties under consumer protection laws that cannot be excluded by law, Havit does not accept any liability whatsoever with respect to rewards supplied and gives no warranty with respect to the quality of rewards or their suitability for any purpose. To the extent Havit cannot exclude liability for a reward, such liability is limited to, at the discretion of Havit: (a) re-crediting the Points used to redeem the reward and (b) replacing or resupplying the reward.
    9. Installation and/or service are not included with any reward.
    10. In the case of goods damaged during transit, Havit, at its absolute discretion, may replace a reward or repair the item/s noted as damaged or faulty upon delivery where The Program administrator is notified at the time of delivery giving full details of damage and the name of the carrier.
    11. Any ancillary costs associated with redeeming any voucher/gift card/movie ticket are not included. Any unused balance of the voucher/gift card will not be awarded as cash. Redemption of any voucher/gift card/movie ticket is subject to any terms and conditions of the issuer including those specified on the voucher/gift card/movie ticket.
    12. ‘AirTag’, ‘AirPods Pro’, ‘Apple Watch’, ‘iPhone’ and ‘MacBook Air’ are trademarks of Apple Inc. Apple Inc. is not a participant in or sponsor of The Program.

TAXATION

  1. Participants are not employed by Havit and bear the sole responsibility for accounting for income and payment of all applicable taxes and duties (including but not limited to income tax).
  2. Any tax liability arising from participation in The Program remains the responsibility of the Participant and independent financial advice should be sought.

PRIVACY

  1. Havit collects personal information of Participants (including information on their application form and other information that Havit collects from the Participant from its participation in The Program) to include Participants in The Program and make rewards available on the terms set out in Havit’s privacy policy available at https://havit.com.au/pages/privacy-policy.
  2. Havit may also share Participants’ personal information with other persons or entities (including Resellers) that assist Havit in the administration and promotion (including marketing) of The Program and the products and services of third parties. By registering for The Program, each Participant agrees that Havit may disclose Participants’ personal information in this manner.
  3. The Participant agrees that Havit may contact a Participant of The Program from time to time, whether by mail, email, fax, telephone or SMS to discuss The Program, or other Havit products and promotions. A Participant may at any time elect not to receive marketing communications from Havit by advising Havit of their decision, or access or correct the personal information that Havit holds about the Participant by advising Havit as per the contact details found at the end of this document.

INFORMATION PROVIDED

  1. All information in connection with The Program (including any information provided on the Website) is highly confidential, is being furnished to you solely for your information and may not be reproduced or distributed to any other person or entity.
  2. The purpose of this information is to provide the persons to whom this information is provided with general information concerning The Program and is not to be used for any other purpose.
  3. The information in connection with The Program is intended to provide the recipient with preliminary background information about The Program. It is not intended to be comprehensive and should not be relied upon as a representation of any matters that a recipient should consider in evaluating the possible consequences of The Program.
  4. A Participant should rely entirely upon its own assessment and advice in relation to The Program.

TERMINATION OF / LEAVING THE PROGRAM / UNSUBSCRIBING FROM MARKETING COMMUNICATIONS

  1. Havit reserves the right to terminate a Participant’s Membership to The Program if the Participant:
    • is in material breach of these Program Rules;
    • requests to be removed from The Program; or
    • fails to meet any commercial, cash or credit terms for any relevant Reseller account/s, such as failure to pay any long-term outstanding invoices.

    Note: On termination, any remaining Points in the Participant’s Membership will be forfeited.

  2. Havit also reserves the right to terminate a Participant’s Membership of The Program at its absolute discretion at any time in order to protect its legitimate business interests.
  3. Participants can cancel their Membership to The Program at any time by submitting a request to rewards@havit.com.au.
  4. If an account is terminated the points balance will expire/ be removed from the account and no longer accessible. Under exceptional circumstances and on member request, a grace period of one month to redeem points can be honoured on account closure/ termination.
  5. If a Participant wishes to unsubscribe from marketing communications from Havit Rewards, they can do so by clicking on the ‘unsubscribe’ button at the bottom of a relevant Havit marketing communication. For clarity, Participants who have unsubscribed from marketing communications will still receive functional/service communications from Havit, such as emails containing details on Points balances, or an announcement that the Program Rules have been updated.

1.5 x BONUS POINTS CAMPAIGN TERMS AND CONDITIONS 

  1. Offer valid for invoices uploaded with invoice dates between Monday March 10th 2025 to Tuesday March 25th 2025.
  2. Invoices need to be uploaded by March 30th 2025 to be eligible for the 1.5x bonus points.
  3. Standard points will be multiplied by 1.5 on all valid Havit products from the approved reseller list.
  4. You must be a member of Havit Rewards to upload an invoice and earn points.